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Accelerate Your Business with Expert AI Strategy

REFUND POLICY

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by Hasan Kurşun ("I", "me", "my", or "the Consultant"). By engaging my services, you agree to this policy.

1. General Policy

My goal is to ensure client satisfaction and deliver exceptional value through my AI consulting services. Refunds are handled on a case-by-case basis, considering the nature of the service provided and the terms outlined in the specific Statement of Work (SOW) or service agreement.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • Service Non-Delivery: If I fail to deliver a service or a material part of a service as explicitly defined in the SOW, and this failure is directly attributable to my actions or inactions.

  • Material Breach of Agreement: If I commit a material breach of the SOW or these Terms of Service that significantly impacts the delivery or quality of the agreed-upon services, and I fail to remedy such breach within a reasonable timeframe after receiving written notice from the client.

  • Early Termination (Retainer Services):

    • For monthly retainer services, if an engagement is terminated early by the client for convenience in accordance with the "Term and Termination" clause in the Terms and Conditions, the client will be billed for all services rendered and expenses incurred up to the effective termination date. Any unspent portion of a pre-paid monthly retainer, beyond the services and expenses rendered, may be eligible for a pro-rata refund.

    • If the engagement is terminated by the client for cause due to my material breach, a pro-rata refund for unrendered services (beyond the breach date) may be issued.

3. Non-Eligibility for Refund

Refunds will generally NOT be issued under the following circumstances:

  • Change of Mind: If the client decides to cancel services without cause or simply changes their mind after the service commencement.

  • Client Delay or Non-Cooperation: Delays, postponements, or non-cooperation from the client that prevent or impede the timely delivery of services.

  • Completion of Service: Once a specific service or project milestone has been completed and accepted by the client.

  • Subjective Dissatisfaction (without demonstrable breach): While I strive for satisfaction, refunds are not typically issued for subjective dissatisfaction not tied to a failure of defined deliverables or a material breach of agreement.

  • Third-Party Costs: Costs incurred for third-party software, tools, or services purchased or utilized on behalf of the client (with prior approval).

4. Refund Process

To request a refund, clients must:

  1. Submit a written request to hakursn@gmail.com, detailing the reasons for the refund request and referencing the relevant SOW or service agreement.

  2. Provide any supporting documentation or evidence.

All refund requests will be reviewed within [e.g., 10-15 business days]. If a refund is approved, it will be processed within [e.g., 30 calendar days] via the original method of payment where possible, or via bank transfer.

5. Amendments

I reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page. Your continued use of my services after such modifications will constitute your acknowledgment and agreement to the modified policy.

6. Contact Information

If you have any questions about this Refund Policy, please contact me:

Email: hakursn@gmail.com

Last Updated: [Current Date, e.g., 16 June 2025]

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